Support Center
Discord Support available 24/7 for all issues. Web Ticket is for minor issues and billing only.
Discord Support
Recommended • Support 24/7
Discord is our main support channel, recommended for all needs including technical issues, billing, troubleshooting, and tickets that require image or screenshot attachments. Our support team is ready to help 24/7.
Web Ticket System
Alternative Support Channel
You can also create a ticket directly through the website for various support needs. However, the website ticket system currently does not support image or screenshot uploads. If you need to send an image attachment, please use Discord instead.
Frequently Asked Questions (FAQ)
Commonly asked questions
Q:How can I get support?
You can create a ticket through the website or Discord. However, we still recommend Discord since it has a faster response time and supports sending images or screenshots.
Q:What is the difference between the Website Ticket and Discord?
Both can be used to create a support ticket. The difference is that the website ticket system currently does not support image uploads, while Discord supports sending screenshots, images, and other supporting files.
Q:When should I use Discord?
Use Discord when you need faster assistance or need to send screenshots, error images, or supporting files to make troubleshooting easier.
Q:Is support available 24/7?
Yes, our team monitors Discord and tickets regularly. For the fastest response, we recommend using Discord.
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This page may change at any time without prior notice. The latest version is always available on the official Raehost website.
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Discord Support
Online 24/7 - All types of issues
Technical support, billing, and more
Ticket System
Response: 1-24 hours
All types of issues, but does not support image/screenshot uploads
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Response Time
Estimated response time
Discord recommended for the fastest response